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Interlibrary Loan

Frequently Asked Questions

How long does it take for requested materials to arrive?

It depends on where we have to go to obtain them. Most lending libraries will fill article requests in 24-48 hours during the business week. Most interlibrary loan departments do not fill requests during the weekend.

Articles that are not nursing/medicine related and book chapters can often take longer to fill. If possible, use a need by date of a week from the day you place your request to ensure we are able to find a lender for the information. On rare occasions, we will not be able to find a lender for materials. If this the case, you will be notified.

How much does it cost?

Chamberlain University Library does not charge fees to Chamberlain patrons for interlibrary loan services. If there is a fee associated with the request it may be denied.

What do the request statuses in your account mean?

  • Awaiting Request Processing: We are attempting to locate a source to fill your request.
  • On Order: Your request has been sent to another library asking them to supply it.
  • Delivered to Web: Your article has been scanned and stored on the server, which means it's ready for you to log on to your ILLiad account and retrieve it.

How long do I have access to articles and chapters received?

PDF copies of electronic articles and book chapters are retained for 30 days and automatically deleted to comply with copyright requirements concerning electronic storage. It is best to retrieve them as soon as they are available and then save them somewhere safe so that you do not lose access to them. Due to copyright laws, additional copies may not be able to be re-requested after the 30 day limit.

Why would a request be canceled?

  • We fully comply with all provisions of Title 17, United States Code (Section 108C) and the CONTU guidelines for interlibrary loan and reserve the right to cancel requests that we deem to be in violation. In addition, we and our lending partners must comply with the licensing agreements that are associated with all electronic resources including journal databases and e-books.
  • The request is incomplete.

What can you do to help speed up the request process?

  • When creating your account make sure your contact information is correct. Emails will be sent to you alerting you of your article’s availability, and we need a working phone number to contact you in case your email is not working.
  • Make sure you fill out the request as completely as possible. Incomplete citations make it difficult for us to provide what you need. Every form has required fields that are the minimum needed in order to research your request. It is best to fill as many of the fields as you can. Requests that contain incomplete or incorrect citations may be canceled.

Whom do I contact if I have problems with or questions about ILLiad and Interlibrary Loan services?


Office hours: M – F, 9 to 5 Central

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